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Terms and Conditions

www.therollieroom.co.nz is a shopping website of designer SHOES Limited (Website) that allows consumers to browse, select and purchase products from designer SHOES Limited.

Use of The Rollie Room Website is subject to acceptance of these Terms and Conditions.

DISCLAIMER AND LIABILITY

Every effort has been made to ensure the information contained on the Website is correct, however The Rollie Room makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

The Rollie Room, including our partners, directors, officers, shareholders, employees and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

PRIVACY

For information on how we collect and handle personal information please see our Privacy Policy. 

PERSONAL INFORMATION

In order to purchase products from the Website, you will need to create an account with The Rollie Room prior to making a purchase. 

As an account holder you are required to provide The Rollie Room with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by The Rolle Room shall not be disclosed to any third party unrelated to The Rollie Room business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. The Rollie Room otherwise relies on its Privacy Policy.

CREDIT CARD INFORMATION & PAYMENT

Credit card information collected for the purpose of payment of products purchased at The Rollie Room will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to The Rollie Room Customer Service operators.

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.

SECURITY OF YOUR ACCOUNT

If you create an account with The Rollie Room you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify The Rollie Room if at any time you believe someone has access to your password. 

REVIEWS AND COMMENTS

You may post reviews and make comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of "spam." The Rollie Room reserves the right to remove such content at any time, and without notice to you.

PRICING AND GST

All prices are listed in New Zealand Dollars and include GST.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

STOCK AVAILABILITY

The Rollie Room attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

If an ordered item isn't available or we are unable to fulfil your order we may attempt to arrange an alternative item or will provide a full refund.

ORDER CANCELLATIONS

Once you have placed your order, The Rollie Room are unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

The Rollie also reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don't reasonably believe we can successfully complete delivery

The Rollie Room will attempt to notify you before cancelling your order.

SUSPENSION, TERMINATION AND EFFECT OF TERMINATION

If you breach these terms and conditions, The Rollie Room reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products,The Rollie Room reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

DELIVERY

For information on delivery, please see our Delivery Page

RETURNS

The Rollie Room offers a 14-Day Free Return Policy. This policy includes rights you are entitled to under the New Zealand Consumers Guarantees Act. 

You are not liable for the postage cost of returning products purchased if returning the products from within New Zealand via The Rollie Room nominated courier service, provided your order qualifies for our Return Policy. The Rollie Room will pay for a courier within New Zealand to pick up your returns at a location convenient to you.

If the product is faulty when you receive it you may choose to return the product to The Rollie Room for a full refund. Faults will be assessed and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund.

For more information on our returns policy, please see our Delivery + Returns Page.

REFUNDS

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

The Rollie Room will not consider requests for refunds after 14 days of purchase unless the product is deemed faulty by our Customer Service operator.

If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge - $10 for returns. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.

    For more information on refunds, please see our Delivery + Returns Page.

    LOSS OF GOODS

    The risk of loss of goods shall be passed to you upon our delivery of the product to The Rollie Room's nominated delivery company. In the case of New Zealand deliveries you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for.

    The Rollie Room will not be held responsible for any loss, damage or liability as a result of this authority. 

    DISPUTES

    This contract will be governed by the laws of New Zealand. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

    SECURITY

    When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. The Rollie Room makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

    COPYRIGHT

    All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of The Rollie Room its suppliers and/or licensors, unless expressly indicated as otherwise.

    The Website content is protected by New Zealand and international copyright and trade mark laws.

    You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by The Rollie Room.

    You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

    CHANGES TO TERMS AND CONDITIONS

    The Rollie Room reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

    The Terms and Conditions for existing orders shall be upheld by The Rollie Room

    CONTACT US

    You can contact us rollie@75.co.nz